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Customer Success Manager, Mid-Market at Hhaexchange
HhaexchangeGreater Minneapolis-St. Paul Area·1w ago
ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
HHAeXchange is seeking a proactive and experienced Customer Success Manager to join their dynamic team. This role involves managing a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion.
Key Responsibilities
- →Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers
- →Develop and maintain strong relationships with key customer stakeholders
- →Proactively monitor customer health, identify and mitigate risks
- →Drive high renewal rates within your portfolio
- →Lead business reviews and strategic discussions with senior client leadership
- →Leverage extensive experience with generative AI tools and prompt engineering
- →Serve as a customer advocate internally
- →Utilize customer data and analytics to track progress
Requirements
- ✓Bachelor's degree in a related field or equivalent practical experience
- ✓Proven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role
- ✓Demonstrated ability to manage a similar sized portfolio of customers
- ✓Excellent executive presence and communication skills
- ✓Strong analytical and problem-solving skills
- ✓Proficiency in using Customer Success platforms and CRM systems
- ✓Extensive hands-on experience with generative AI tools and prompt engineering
- ✓Ability to work independently and manage multiple priorities
Benefits
- ★Competitive health plans
- ★Paid time-off
- ★Company paid holidays
- ★401K retirement program with a Company elected match
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