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ManagerFull-timeRustAWSGCPAzureData Science
Salary Range
$90,000 - $120,000 /year
About the Role
We are looking for a highly motivated Technical Account Manager to join our growing team. This role serves as a trusted advisor and technical point of contact for strategic customers, ensuring they maximize the value of our products and services.
Key Responsibilities
- →Act as the primary technical liaison for assigned enterprise clients, ensuring smooth onboarding, integration, and ongoing use of our platform.
- →Develop a deep understanding of client business objectives and align technical solutions to meet those goals.
- →Work with Solution Architects to design new business analytics solutions and optimize existing processes.
- →Analyze product and usage data to identify trends, deliver insights, and proactively suggest improvements or opportunities to clients.
- →Manage multiple client projects and requests simultaneously, ensuring timely and accurate delivery.
- →Collaborate cross-functionally with Engineering, Product, Sales, and Support teams to advocate for customer needs and resolve complex technical issues.
- →Create and maintain detailed documentation, playbooks, and reports to support client health and operational excellence.
- →Lead regular account reviews with key stakeholders to demonstrate value and drive customer retention and growth.
Requirements
- ✓3+ years in a Technical Account Manager, Customer Success Engineer, Business Analyst, or similar client-facing technical role.
- ✓Experience with Oracle ERP (data modeling, data querying)
- ✓Experience with business intelligence tools (e.g., Incorta, Looker, Tableau, Power BI, etc.).
- ✓Exceptional organizational and project management skills — capable of juggling multiple priorities in a fast-paced environment.
- ✓Strong analytical skills and a data-driven mindset.
- ✓Excellent communication skills with the ability to discuss technical concepts with both technical and non-technical audiences.
- ✓Demonstrated success in building strong client relationships and driving customer satisfaction.
