US OPERATIONS ANALYST I at Inter

About the Role

Join Inter's Operations team, working directly with customer service teams to handle incidents, ensuring compliance with internal policies and creating metrics for quality monitoring.

Key Responsibilities

• →Work directly with customer service/CX teams
• →Perform critical analysis of cases and validate process openings, identifying and guiding corrections for inconsistencies
• →Promote alignment between internal customer service and operations departments to ensure superior customer experience, prioritizing First Call Resolution