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Mid LevelFull-timeAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
IXL Learning is seeking a Technical Account Manager to join their Account Services team in Raleigh, NC. This role focuses on supporting customers with implementation and troubleshooting of integrations between IXL and other education systems.
Key Responsibilities
- →Provide ongoing support to customers via phone and email to ensure their success with IXL
- →Implement and troubleshoot customer system integrations with the IXL platform
- →Work directly with district-level administrators and technology directors to ensure schools have the contacts, tools, and information needed for successful adoption of IXL
- →Collaborate with customer teams, sales, engineering, and product design teams on initiatives to develop and improve IXL’s products and services
- →Provide a positive customer experience through every interaction
- →Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization
Requirements
- ✓BA/BS degree in a technical discipline
- ✓3-5 years in a technical support role
- ✓Experience configuring and troubleshooting API-based integrations between software systems
- ✓Quick learner who demonstrates initiative
- ✓Strong written and verbal communication skills
- ✓Ability to prioritize tasks and work efficiently
- ✓Detail oriented with excellent analytical, diagnostic, organizational, and troubleshooting skills
- ✓Energetic and positive person who works well both independently and in a collaborative group setting
