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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our Youth & Recreational Sports group. This role supports our SportsEngine platform by delivering exceptional service to existing customers and driving business growth.
Key Responsibilities
- →Ensure smooth internal customer account transitions from Sales Reps and Customer Success Managers
- →Assist customers with account setup and activation, building strong relationships
- →Ask discovery questions to understand customer needs and wants
- →Encourage product usage and revenue growth from each account
- →Provide consultative feedback to create the best customer experience
- →Respond to all inbound sales and service inquiries from current clients
- →Gain advanced product/industry knowledge while developing sales skills
- →Foster a team atmosphere by supporting teammates and sharing lessons learned
- →Maintain accurate daily records of sales activity using Salesforce.com
- →Meet or exceed department metrics and goals
- →Assist Regional Manager with outreach, finance, data, and product-related projects
- →Train new team members on platform and process knowledge
- →Own key projects and set standards by leading by example
- →Discern and report financial data for platform performance metrics
Requirements
- ✓Experience in account management or customer success
- ✓Strong consultative and strategic relationship-building skills
- ✓Ability to understand customer needs and drive business growth
- ✓Excellent communication and problem-solving abilities
- ✓Proficiency with Salesforce.com or similar CRM systems
- ✓Sales skills and experience in promoting product add-ons
- ✓Team player with collaborative mindset
- ✓Ability to meet and exceed performance metrics
- ✓Willingness to assist with various projects and training efforts
