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ManagerFull-timeRustRailsAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a People Operations Manager - Systems & Knowledge Management to support the day-to-day effectiveness of the People function by owning our systems, documentation, and enablement. This role ensures that as the People team scales, our tools remain reliable, our knowledge is easy to access, and our enablement keeps pace with the needs of the business.
Key Responsibilities
- →Own the day-to-day administration of all People team systems, including Ashby, RefNow, Hibob, Willo, Metaview, Gem, Risotto
- →Manage system configurations, permissions, integrations, and workflows
- →Act as the primary point of contact for system questions, troubleshooting, and optimization
- →Own People team documentation across Confluence and Google Workspace
- →Create, update, and maintain playbooks and “how we work” documentation
- →Own the design, enablement, and quality monitoring of our internal AI ticketing system (Octobot)
- →Provide backup support for People team reporting when primary owners are unavailable
Requirements
- ✓Experience in People Operations, Talent Operations, or a systems-focused role
- ✓Hands-on experience with ATSs and People systems
- ✓Strong documentation and knowledge management skills
- ✓Comfort training and enabling others on tools and processes
- ✓Experience with data visualization tools
- ✓Expert-level Excel skills
- ✓Curiosity and comfort working with AI-enabled tools and workflows
- ✓Detail-oriented and dependable
- ✓Comfortable executing within defined processes while improving them
- ✓Proactive in spotting gaps and proposing solutions
- ✓Clear communication who can explain complex systems simply
- ✓Collaborative partner who enjoys enabling others to succeed
- ✓Summary Bullets
- ✓Own the day-to-day administration of all People team systems
- ✓Manage system configurations, permissions, integrations, and workflows
- ✓Act as the primary point of contact for system questions and optimization
- ✓Own People team documentation across Confluence and Google Workspace
- ✓Create, update, and maintain playbooks and “how we work” documentation
- ✓Own the design, enablement, and quality monitoring of our internal AI ticketing system
- ✓Provide backup support for People team reporting
- ✓Requirement Bullets
- ✓Experience in People Operations, Talent Operations, or a systems-focused role
- ✓Hands-on experience with ATSs and People systems
- ✓Strong documentation and knowledge management skills
- ✓Comfort training and enabling others on tools and processes
- ✓Experience with data visualization tools
- ✓Expert-level Excel skills
- ✓Curiosity and comfort working with AI-enabled tools and workflows
- ✓Detail-oriented and dependable
- ✓Comfortable executing within defined processes while improving them
- ✓Proactive in spotting gaps and proposing solutions
- ✓Clear communication who can explain complex systems simply
- ✓Collaborative partner who enjoys enabling others to succeed
- ✓Benefit Bullets
- ✓Equity rewards
- ✓Annual stipends for health and wellness
- ✓Retirement savings matching
- ✓Extended health package with fully paid premiums
- ✓Dedicated talent development program
- ✓Career coaching
- ✓Opportunities for career development
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