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ManagerFull-timeAWSGitAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team. In this role, you will impact client success by ensuring they maximize product value through collaboration with internal teams and customers, aligning business goals with customer needs to drive performance and satisfaction. You will manage customer relationships, facilitate solutions, and support operational excellence using a data-driven approach.
Key Responsibilities
- →Align with internal teams on customers' business priorities and strategies
- →Utilize a data-driven approach to adapt customer success plans and timelines
- →Drive resolution of blockers while accelerating solution implementation
- →Coordinate internal teams to support customer success and business outcomes
- →Manage operational processes ensuring customer health and compliance
- →Act as the voice of the customer across internal teams and advocate for their needs
- →Encourage customer participation in relevant communities and programs
Requirements
- ✓5+ years of experience in customer success management or related fields
- ✓Strong analytical skills to work with data-driven strategies
- ✓Experience in change management and/or technology adoption
- ✓Ability to travel up to 25% for client needs
- ✓Experience with CRM tools like Salesforce or similar
- ✓Demonstrable ability to manage ambiguity and adapt in dynamic environments
Benefits
- ★Remote-first work culture that prioritizes flexibility
- ★Competitive compensation and benefits package
- ★Generous learning and professional growth opportunities
- ★Supportive environment that fosters diversity and inclusion
- ★Opportunity to collaborate with forward-thinking teams and influence change
