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ManagerFull-timeAWSGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Customer Success Manager for the EMEA region. This role focuses on driving product adoption, enhancing customer health, and ensuring long-term value for complex enterprise customers. You will work with a diverse clientele ranging from growing teams to established public companies.
Key Responsibilities
- →Partner with upmarket customers to drive product adoption and retention
- →Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR
- →Foster multi-threaded relationships and proactively monitor customer health
- →Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication
- →Tailor configurations and create training to meet specific customer needs for successful outcomes
- →Anticipate risks and support customers through evolving workflows
Requirements
- ✓Minimum of five years of customer success experience in B2B SaaS
- ✓Proven ability to manage strategic customer accounts exceeding $2m in ARR
- ✓Experience working with complex, configurable products
- ✓Strong communication skills to convey complex concepts simply
- ✓Detail-oriented with a focus on timely follow-ups and CRM updates
- ✓Curiosity to explore product details and adaptability to customer needs
Benefits
- ★10-year exercise window for stock options, allowing flexibility
- ★Unlimited Paid Time Off policy
- ★Fully paid family leave for twelve weeks within the US
- ★Generous budget for equipment, software, and office furniture
- ★$100/month education budget, with support for additional professional development
