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ManagerFull-timeRustAWSGitAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to support impactful projects that facilitate customer success through managed services. This role involves providing essential support, guidance, and resources for clients to ensure their business objectives are met, while working closely with a team to deliver high-quality services to large organizations.
Key Responsibilities
- →Manage, support, and service assigned accounts with a focus on customer retention
- →Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded
- →Identify opportunities to increase customer satisfaction and value-add
- →Direct customer technical resources and manage service delivery
- →Serve as the escalation point for support requests from customers
- →Coordinate with technical resources for escalations beyond the Managed Services Team
- →Work with Account Executives on client issues and new opportunities
- →Respond to technical issues from customers and drive resolution
- →Manage annual renewals and customer communication regarding service value
- →Produce internal and customer reports to ensure accurate invoicing
- →Manage ad hoc contract work according to established project methodologies
- →Support Microsoft FastTrack engagements
Requirements
- ✓Five years of experience in IT customer account management or project management in managed services
- ✓Proven ability to lead large remote teams and manage multiple projects
- ✓Strong problem-solving skills with the ability to manage priorities effectively
- ✓Exceptional customer management and 'trusted advisor' service skills
- ✓Familiarity with CRM and helpdesk systems; knowledge of Microsoft tools is advantageous
- ✓Adept at identifying escalation points and managing technical issues
- ✓Technical skills to understand complex business requirements
- ✓Continuous learner with awareness of current development trends
- ✓Bachelor's degree and PMP certification preferred
Benefits
- ★Competitive salary and benefits package
- ★Opportunities for career development and advancement
- ★Flexible working environment with remote work options
- ★Support for continuous learning and professional growth
- ★Inclusive and diverse workplace culture
