Client Operations Analyst EMEA (Paris-based) at kaiko

Kaiko offers its clients trusted digital asset market information, empowering businesses with actionable, reliable data. Our data products can be used to inform trading strategies, meet compliance requirements, or assist regulators in market surveillance. Founded in 2014, Kaiko is a global fintech company with offices in New York City, London, Paris, and Singapore. What We Do  Kaiko provides financial data products and solutions across four main pillars: 1. Data Feeds: We gather, organize, and distribute market data from over 100 centralized finance (CeFi) and decentralized finance (DeFi) trading platforms to give our clients a comprehensive view of the digital asset markets. 2. Analytics: We operate blockchain infrastructure to collect, process, and distribute detailed market data directly from DeFi protocols, giving our clients a comprehensive view of the DeFi market. 3. Monitoring: Market-level solutions enabling oversight of DeFi markets, CeFi markets, and blockchain-level details like trades, transactions, and supply. 4. Kaiko Indices: Trusted benchmark rates and indices for financial professionals and product issuers, compliant under European Union Benchmark Regulation (EU BMR) regulation. Our dedicated research arm, Kaiko Research, produces publications read by thousands of industry professionals and cited in the world’s leading media organizations. It provides original insights and in-depth analysis on crypto markets using Kaiko’s data and products. Who We Are  We’re a team of over 80 passionate individuals with a deep interest in building data solutions and supporting the growth of the digital finance economy.  We’re proud of Kaiko’s talented team and are committed to our international representation and diversity. Our people and their values are the foundation of our continued success. About The Role The Client Operations Analyst will report to the Global Product Operations Team Lead at Kaiko and will have the following Missions & Responsibilities: ● Technical Account Management: build and maintain relationships with existing clients by collaborating with external teams to facilitate client initiatives and identify new business opportunities. ● Client Support: engage with clients and internal stakeholders to promote effective implementation and usage of products. As part of the support function, client operations analysts collect feedback from clients, partners, and sales directors, and relay it to internal product managers to facilitate continuous product and service improvements. ● DevOps: Build and deliver custom client-specific solutions which are not standardized offerings, and do not necessarily require full productization.  ● Production Monitoring: Build, maintain and enrich the monitoring framework, react to alerts generated by such monitoring, support deliveries and product improvements through supplemental documentation, arbitration, and testing; For new Products: support marketing launch through dedicated case studies and go-to-market strategy development with sales; and ensure Client Operations readiness for new products. For defect deliveries: communicate around updates and resolution, produce resolution client operational communication, conduct post-mortem when applicable. ● Solution Engineering: work closely with the Revenue team to support the sales cycle by confirming solutions with prospects by combining Kaiko data products and delivery channels to address client needs and use cases. Collaborate closely with both internal and external stakeholders towards a successful solution designSupport Sales in building the client proposals. About You ● Bachelor’s degree in finance, economics or related area preferred ● A driven individual who is genuinely curious, reliable, and trustworthy ● High energy, comfortable communicating on the phone, and ability to effectively manage objections in client relationship ● Excellent written and verbal communication skills. ● Creative problem-solving skills, and ability to diagnose issues and develop solutions ● Diligence, attention to detail, multi-tasking and prioritization are keys to success in this role ● Strong sense of urgency and ability to meet short deadlines ● Ability to work both independently and within a team environment, with focus and high attention to detail ● Drive to exceed goals and motivated by achieving measurable results ● Positive, energetic, and relentless attitude for success. What we offer 25 paid holidays Work hardware Great health insurance Meal vouchers Contribution to your monthly gym subscription Contribution to daily commuting Remote-friendly Multiple team events (annual retreat, casual drinks, etc.) An entrepreneurial environment with a lot of autonomy and responsibilities Talent Acquisition Process ● Call with the Hiring Manager ● Call with HR     ● Cross team interview ● Offer & Reference Check Each step is held on a different day, we aim to follow up within a week, and candidates receive a clear explanation of our decision. Diversity & Inclusion At Kaiko, we believe in the diversity of thought because we appreciate that this makes us stronger. Therefore, we encourage applications from everyone who can offer their unique experience to our collective achievements.