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Mid LevelFull-timeJavaScriptJavaGitGoAI
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Polish-fluent Product Experts to join Klaviyo's growing team in Dublin. This role is critical to our success as we deliver exceptional support to EMEA customers scaling their businesses with Klaviyo.
Key Responsibilities
- →Develop in-depth knowledge of the Klaviyo platform
- →Provide high-quality product support through email and live chat
- →Communicate effectively with both technical and non-technical users
- →Diagnose software issues and resolve escalated complaints
- →Provide guidance on marketing, sales, and e-commerce setup questions
- →Document troubleshooting and problem resolution steps
- →Transform workflows by implementing AI solutions
Requirements
- ✓Fluent English and Polish language skills (written and spoken)
- ✓1+ years experience in a customer-facing role
- ✓Experience with AI tools and workflows
- ✓Excellent communication skills
- ✓Comfortable working in a fast-paced environment
- ✓Flexibility to work varied shifts
- ✓Collaborative mindset
- ✓Full authorization to work in Ireland
Benefits
- ★Competitive base salary (€40,000-€60,000)
- ★Annual cash bonus plan
- ★Equity and sign-on payments
- ★Comprehensive health, welfare, and wellbeing benefits
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