Automated Testing/QA Lead - SaaS Ecosystem (Remote) at Knowbe4

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open in the US office only. The Automated Testing/QA Lead is a hands-on technical leader responsible for the design, development, and execution of the organization's automated testing strategy within a complex Enterprise SaaS ecosystem. This role involves establishing best practices for end-to-end integration testing across critical business applications, including Salesforce, Netsuite, Workday, and Marketo. The Lead will focus on building robust frameworks to validate data integrity, business workflows, and API integrations orchestrated by platforms like Mulesoft, ensuring the continuous delivery of high-quality, interconnected systems. A key responsibility is to drive innovation by incorporating AI and Machine Learning tools to accelerate the creation of acceptance criteria and to optimize the development and self-healing maintenance of automated test cases. Responsibilities: • Lead the architecture, design, and implementation of robust, scalable, and maintainable test automation frameworks from the ground up, primarily using Java, C++, or Python, and tools like selenium, Copado robotic testing and UiPath • Champion the use of AI-driven testing tools to enhance testing efficiency, including leveraging AI to assist in refining and generating acceptance criteria from requirements and implementing self-healing/adaptive test maintenance capabilities within the automation frameworks. • Design and execute complex end-to-end automated test scripts that validate critical business processes spanning multiple integrated SaaS applications (Salesforce, Netsuite, Workday, Marketo). • Develop automated tests specifically for API and integration layers (e.g., Mulesoft), validating data synchronization, transformation, and error handling between systems. • Oversee the QA team, including task assignment, performance reviews, and professional development, ensuring alignment with project goals and engineering standards. • Integrate automated tests into the CI/CD pipeline to facilitate continuous testing and immediate feedback on code quality for both custom code and platform configurations. • Define and track key quality metrics, providing regular reports to stakeholders on testing progress, defect trends, and overall product quality across the SaaS landscape. • Collaborate closely with application owners, development, and integration teams to understand platform-specific customizations, data models, and integration requirements. • Drive the adoption of Quality Assurance best practices, including shift-left testing, performance testing, and security testing within a cloud-based, integrated environment. • Conduct training sessions and knowledge-sharing workshops for development and QA teams on automation tools and techniques specific to SaaS platforms, including emerging AI-driven tools. • Stay current with emerging trends and technologies in software testing and quality assurance, particularly those applicable to enterprise applications like Salesforce and NetSuite. • Participate in requirement reviews, design discussions, and sprint planning meetings, with a focus on cross-system impacts. • Manage and prioritize the backlog of automated test failures and collaborate with development and integration teams to expedite resolution. Minimum Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related technical field. • 5+ years of experience in software quality assurance, with a strong focus on test automation. • 2+ years of experience in a Lead or Senior role, managing and mentoring QA engineers. • Extensive experience designing and implementing end-to-end integration test automation frameworks in a multi-application environment. • Solid experience with CI/CD tools (e.g., Copado, Jenkins, GitLab CI, GitHub Actions) and source control (e.g., Git). • Expertise in one or more programming languages (e.g., Python, Java, C#, JavaScript). • Deep knowledge of software QA methodologies, tools, and processes. • Experience with AI/ML concepts and tools as they apply to software quality, including using AI for test generation, acceptance criteria analysis, and maintenance/self-healing of test scripts. • Required: Proven experience with automated testing tools and techniques for Enterprise SaaS/ERP/CRM systems. • Salesforce: Experience testing Sales/Service Cloud, custom Apex/Visualforce/LWC, and configuration. • NetSuite: Experience testing modules, customizations, and workflows. • Mulesoft (or similar ESB/Integration Platform): Proficiency with API testing tools (e.g., Postman, Rest Assured) and building automated tests for the integration layer. • Workday/Marketo: Familiarity with testing core features, configurations, and data flows to/from these systems. • Proficiency with API testing tools for validating REST/SOAP services. • Strong SQL skills for database and data integrity validation. • Nice-to-Have: Experience with specialized testing platforms like Copado Robotic Testing for Salesforce/SaaS applications. The base pay for this position ranges from $120,000 - $140,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. Application deadline: 3/05/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.