Customer Success Manager at Lovable

Lovable

Boston·1w ago

ManagerFull-timeRustGitAI

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Founding Customer Success Manager to guide Lovable users from first value to full adoption. This role involves building trusted relationships, helping customers ship faster, and turning every account into a success story.

Key Responsibilities

→Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
→Build and execute success plans aligned with customer goals and product capabilities
→Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions
→Partner with Product and Engineering to surface feedback and shape roadmap priorities
→Collaborate with FDEs to solve complex needs quickly, pairing business context with technical execution
→Troubleshoot blockers, coordinate internal support, and ensure fast resolution
→Track health scores, usage, and adoption metrics to identify risks and opportunities
→Build Customer Success playbooks and new processes based on learnings
→Act as a strategic advisor - guiding customers on best practices, new features and workflows

Requirements

✓Experience in CS, account management, or solution consulting in SaaS or AI
✓Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
✓Strong communicator who blends empathy, business acumen, and technical curiosity
✓Ability to translate technical capabilities into clear business outcomes
✓Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
✓Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
✓Comfortable with ambiguity and iteration in a fast-moving, high-growth environment