Claim Operations Manager, Revenue Cycle Ops at Lyra Health

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra is looking for a strong Claim Operation Manager of Revenue Cycle to lead daily billing operations across our Revenue Cycle Operations functions. This is a working manager role—meaning you’ll guide a team of associates and senior associates, roll up your sleeves to troubleshoot complex issues, and partner closely with leadership to ensure smooth operations and measurable results. This role blends people leadership, process ownership, and hands-on billing expertise—ideal for someone who thrives in high-volume environments and can bring clarity, structure, and accountability to complex workflows. Responsibilities • Manage a team of associates and senior associates responsible for health plan accounts receivable activities. • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality. • Coach team members on issue resolution, payer nuances, and effective work prioritization. • Maintain and continuously improve SOPs related to Health Plan AR workflows. • Work cross-functionally to resolve operational blockers and support billing process stability. • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment. • Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively. • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability. • Translate high-level departmental goals into actionable team-level workflows and performance standards. • Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not. Qualifications • Experience leading or mentoring team members in a fast-paced billing environment • Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows • Comfortable in a hands-on leadership role with a strong bias for action and clarity • Experience with RCM Billing Tools, external payer tools, and payer relationships • 2+ years of management experience • At least 6 years of revenue cycle experience • Coding experience, preferably holding a Certified Professional Coder (CPC) certificate with a nationally recognized organization such as the AAPC (American Academy of Professional Coders) • Familiarity with BI tools, such as Snowflake and Tableau • Experience in a quick paced start-up environment, preferably within a mental health setting "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."