Customer Success Manager (copy) at lyrebirdhealth

lyrebirdhealth

Manchester·4d ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. This role is key to ensuring our clients derive maximum value from our ambient voice technology solutions, driving product adoption, satisfaction, and long-term customer loyalty.

Key Responsibilities

→Own and manage a portfolio of customer accounts, building strong, trusted relationships.
→Drive customer onboarding, training, and adoption processes to ensure value realisation.
→Serve as the voice of the customer internally, advocating for their needs and feedback.
→Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
→Proactively manage renewals and identify expansion opportunities.
→Address and resolve customer issues in collaboration with support, product, and technical teams.
→Deliver regular business reviews and performance insights to customers.
→Collaborate with sales and marketing to support upsell/cross-sell strategies.
→Maintain accurate and up-to-date CRM and documentation for customer interactions.
→Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box.

Requirements

✓Customer-obsessed with a genuine desire to help clients succeed.
✓A natural relationship builder with strong emotional intelligence.
✓Organised, detail-oriented, and data-driven. Comfortable presenting to stakeholders at various levels, including senior leadership.
✓Ability to learn core product functionalities and demo with precision.
✓Adaptable and resilient with a positive attitude towards change and feedback.
✓Commercially aware, with a good understanding of customer lifetime value and growth strategies.
✓Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them.