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Mid LevelFull-timeRust
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
HomeMade is seeking a Technical Trainer to join their growing team. This role involves developing and delivering comprehensive training programs to equip team members with the skills needed to deliver exceptional customer experiences and achieve role-based KPIs.
Key Responsibilities
- →Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
- →Facilitate engaging and interactive training sessions for HomeMade team members in person and virtually.
- →Conduct regular assessments and evaluations to measure training programs' effectiveness.
- →Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.
- →Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques.
- →Maintain accurate records of training activities, attendance, and performance metrics.
- →Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.
Requirements
- ✓Proven experience in training coordination, delivery, evaluation, and record-keeping.
- ✓Strong communication and presentation skills.
- ✓Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
- ✓Detail-oriented with strong organisational and time management skills.
- ✓Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
- ✓Confident using Google suite, Salesforce, and cloud-based contact centre software.
- ✓Experience in a customer service environment and knowledge of the aged care sector is preferred.
Benefits
- ★Paid parental leave (14 weeks for primary carers, 6 weeks for secondary carers).
- ★Hybrid workplace with flexibility.
- ★One extra paid leave day per quarter.
- ★Floating public holiday.
- ★Reward and Recognition program.
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