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Customer Success Manager- NOA Higher Ed. West Coast (USA Remote) at TurnitinLLC
TurnitinLLCWashington, DC, us·2h ago
SeniorFull-timeRustGo
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced, relationship-driven Higher Education Customer Success Manager who helps educational institutions maximize their investment in our solutions. This role focuses on building trusted relationships and driving customer growth.
Key Responsibilities
- →Own customer retention and growth by securing renewals and identifying expansion opportunities
- →Drive adoption and outcomes by developing success plans and leading business reviews
- →Build trusted relationships with stakeholders across all levels of educational institutions
- →Represent customer feedback internally to inform product and go-to-market strategies
- →Collaborate with Account Executives and Solutions Consultants to deliver seamless customer experiences
- →Monitor customer health and engagement metrics to proactively address risks
- →Champion customer advocacy by identifying and nurturing advocates for case studies and events
Requirements
- ✓Proven experience in customer success management within higher education
- ✓Strong relationship-building skills and ability to engage diverse stakeholders
- ✓Experience with driving customer adoption and measurable outcomes
- ✓Ability to analyze usage data and satisfaction metrics
- ✓Excellent communication and presentation skills
- ✓Experience with renewals, upsells, and cross-sell strategies
