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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Account Manager to join Mesh, a company enabling consumers to pay and be paid with any asset. This role focuses on helping customers unlock their full potential through post-sale journey management.
Key Responsibilities
- →Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
- →Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams
- →Build and manage success plans, run MBRs/QBRs, track performance against goals, and proactively identify risk
- →Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
- →Own renewals and support commercial negotiations in partnership with Sales and Customer Success leadership
- →Partner with Engineering, Product, and Support to resolve issues and ensure customers realize value from Mesh
- →Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
- →Travel up to 25% to meet customers and represent Mesh at industry events
Requirements
- ✓Bachelor’s degree or equivalent practical experience
- ✓5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
- ✓Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
- ✓Proven track record of driving customer activation, expansion, and renewals across a portfolio
- ✓Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
- ✓Clear, confident communicator who builds trust with both technical and business stakeholders
- ✓Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
- ✓Builder mindset, excited to create scalable processes, playbooks, and better ways of working
