Onboarding Success Manager at Metergysolutions

Metergysolutions

Toronto, Ontario·6h ago

ManagerFull-timeRust

Salary Range

CA$70,000 - CA$90,000 /year

About the Role

We are looking for a Client Success Manager to join Metergy Solutions, LLC. This role focuses on ensuring seamless service commencement for onboarding clients and maintaining strong B2B relationships.

Key Responsibilities

→Maintain strong relationships with assigned clients, serving as the primary point of contact during the onboarding process
→Act as a trusted advisor to clients, providing expert guidance and thought leadership
→Communicate all aspects of Metergy’s billing program from onboarding through services reconciliation
→Continuously assess and optimize processes related to service commencement
→Work closely with cross-functional teams to ensure customer needs are met
→Provide education on Metergy or client programs to internal and external stakeholders
→Provide tailored reports, project plans, and value-added programs for clients
→Resolve complex challenges and issues during the commencement of billing services
→Analyze data to identify trends and patterns for process improvements
→Participate in special projects, initiatives, and sales calls
→Travel to clients to host and attend key moments

Requirements

✓Minimum 5+ years of experience in client success, project management, or related field
✓Proven track record of building and maintaining successful client relationships
✓Strong critical thinking and analytical skills to resolve complex issues independently
✓Excellent written and verbal communication skills
✓Direct experience with creating customer and client-facing communications
✓Comfortable dealing with clients and internal groups at all organizational levels
✓A keen eye for process optimization and the ability to suggest and implement improvements
✓Ability to prioritize, problem-solve, and escalate challenges or opportunities
✓Experience working in a fast-paced, high-growth environment
✓Real estate experience or working with property developers and building property management is an asset
✓Exposure to CRM databases (Salesforce and CC&B, etc.) and/or Microsoft Office applications is an asset
✓Ability to travel as needed to meet with clients