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Operations Manager of Valet Parking at Metropolis
MetropolisGrand Rapids, Michigan, United States·1w ago
ManagerFull-timeGo
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Metropolis is seeking an Operations Manager to lead and support the operations of their parking sites. This managerial position is responsible for overseeing team members and ensuring all operations meet company standards.
Key Responsibilities
- →Manage a team of hourly employees
- →Schedule shifts and verify time and attendance tracking
- →Plan, organize and manage the work of hourly team members
- →Interview, hire and develop team members
- →Ensure team members complete all necessary training
- →Create, implement, and manage forecasting, planning, and budgeting process
- →Control spending and keep expenses within approved budget
- →Maintain maintenance control documents while meeting maintenance goals
- →Promote safe work practices by conducting safety audits
- →Work closely with clients to define performance measurements
- →Ensure all client operational documentation is complete
- →Ensure Metropolis standards of Customer Service are met
- →Greet customers and clients in a courteous manner
- →Communicate with customers and staff for general inquiries
- →Observe and coach team members to meet customer service standards
- →Implement company initiatives and processes
- →Conduct performance evaluations that are timely and constructive
- →Perform specific operational responsibilities as required
Requirements
- ✓Must possess a valid state-issued driver's license with a current address and acceptable driving record
- ✓High School Diploma or GED is required
- ✓Ability to plan and manage time for multiple tasks to meet established deadlines
- ✓Strong interpersonal skills; frequently communicate with team members and customers
- ✓Able to detect safety concerns and adjust accordingly
- ✓Must be able to communicate effectively in both written and verbal form
- ✓Must maintain confidentiality of all work-related information
- ✓Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- ✓Good work habits and willingness to work extended hours if requested
- ✓Must have the ability to work onsite with a flexible schedule, including evenings, weekends, and holidays
Benefits
- ★Opportunity to join a team of world-class product leaders and engineers
- ★Role in building and maintaining an inclusive culture
- ★Chance to contribute to innovative parking solutions
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