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ExecutiveFull-time
Salary Range
$56,644 - $76,636 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Engage with Business Leaders to understand business direction, strategic objectives, and functional requirements
- →Apply standard Business Analysis frameworks and best practices to analyze, structure, and manage business requirements
- →Translate business needs into clear and structured artifacts, including Business Requirement Documents (BRD), Functional Specifications, user stories, acceptance criteria, and process flows
- →Collaborate closely with the Head of IT and Salesforce Development Lead to design Salesforce solutions, assess impacts and dependencies, estimate effort, and define delivery approaches
- →Present and propose solution options, scope, assumptions, and delivery plans to Business Leaders for review and approval
- →Support prioritization, backlog refinement, and sprint planning in alignment with Business and IT strategy, delivery capacity, and business priorities
- →Proactively identify and raise risks, gaps, or delivery concerns, and work with stakeholders to define mitigation or alternative solutions
- →Act as a primary contact point between users, operation leaders, and the Salesforce Development team
- →Gather user feedback and operational insights to drive continuous improvement of Salesforce solutions and business processes
- →Prepare and deliver user training sessions for new features, enhancements, and process changes
- →Provide Tier 2 support for Salesforce-related issues when Tier 1 IT Support is unable to resolve incidents
- →Collaborate with Salesforce Developers and IT Support teams to analyze and troubleshoot issues and ensure timely resolution
- →Provide ongoing knowledge transfer and training to IT Support teams to improve Salesforce process understanding and support effectiveness
- →Support test planning, User Acceptance Testing (UAT), issue triage, and post-deployment stabilization
- →Ensure Salesforce solutions align with internal governance, data quality standards, security policies, and long-term sustainability
- →Maintain clear, consistent, and up-to-date documentation to support delivery, operations, and future enhancements
- →Maintain and continuously evolve the Salesforce Capability Portfolio to provide a clear, business-oriented view of Salesforce solution capabilities, supported processes, and functional ownership, and prepare structured reports or presentations to regularly update senior leadership on current capabilities, gaps, and planned enhancements.
