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ManagerFull-timeRustSpringGitAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.
Key Responsibilities
- →Hire, onboard, coach, and develop a team of Technical Account Managers
- →Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
- →Provide regular feedback, performance management, and mentorship to help team members grow and succeed
- →Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
- →Act as an escalation point for complex technical challenges and high-impact customer situations
- →Ensure consistent delivery of best practices around data observability, reliability, and scale
- →Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
- →Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
- →Help define and improve TAM processes, tooling, and engagement models as the business scales
- →Define success metrics for the TAM function and track performance across customer outcomes and team health
- →Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
Requirements
- ✓7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
- ✓2+ years of experience managing or leading technical customer-facing teams
- ✓Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
- ✓Proven ability to coach and develop technical talent while driving customer outcomes
- ✓Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
- ✓Strong operational and project management skills with a customer-first mindset
Benefits
- ★Competitive compensation, meaningful equity, and comprehensive benefits
- ★Flexible remote work, generous PTO, and a culture built on autonomy and trust
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