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ManagerFull-timeGitAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Moss, a SaaS scale-up based in Berlin. This role focuses on driving SaaS revenue growth through proactive customer engagement and identifying upsell opportunities.
Key Responsibilities
- →Drive customer engagement by building and nurturing value-creating relationships with clients.
- →Identify and leverage upsell opportunities to increase value for existing accounts.
- →Measure success and provide data insights using specific KPIs to monitor revenue trajectory.
- →Act as a Product ambassador by compiling and communicating client feedback to internal stakeholders.
- →Thrive for process excellence by designing and delivering client journey touchpoints that increase customer satisfaction.
Requirements
- ✓Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- ✓Prior experience with upselling products and product features to existing clients.
- ✓Fluent in English (C2).
- ✓Customer obsessed, commercially minded, clear communicator, analytical mindset, and expert operator.
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