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Mid LevelFull-timeRustGitAIAPI
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Business Analyst (Professional Services) to join our team at NiCE Cognigy. This role involves supporting our Professional Services team to ensure efficiency, accuracy, and excellence in project delivery. You will act as a bridge between Sales, Sales Engineering, and Professional Services, driving smooth handovers from pre-sales to post-sales.
Key Responsibilities
- →Pre-Sales Engagement & Requirements Gathering: Attend presales meetings with Account Executives and Sales Engineers to lead client requirement discussions.
- →Discovery & Scoping Support: Facilitate discovery sessions to collect key technical inputs for accurate delivery planning.
- →Statements of Work Ownership: Draft, refine, and manage Statements of Work, ensuring alignment across project scope, timelines, and client expectations.
- →Quoting & Resource Planning: Manage the Pro-Serv quoting process, estimate service hours, and support internal resource planning.
- →Seamless Handover & Documentation: Lead the handover process from presales to delivery teams, maintaining clear documentation in Confluence.
- →Cross-Functional Collaboration: Partner with Project Management, Solution Architecture, and Conversational Design teams to ensure smooth execution.
- →Stakeholder Communication: Act as a liaison between customers, sales, and delivery teams to ensure alignment and efficiency.
- →Risk Mitigation & Process Improvement: Identify and mitigate risks, contributing to operational improvement initiatives.
Requirements
- ✓Experience: 4–8 years in AI technology, Professional Services, or consulting, ideally within Conversational AI or Contact Center industries.
- ✓Project & Analyst Expertise: Proven track record managing and delivering enterprise projects.
- ✓Technical Understanding: Familiarity with Professional Services delivery roles and chatbot architecture.
- ✓Strong Analytical Skills: Ability to manage multiple SOWs and quotes with exceptional attention to detail.
- ✓Communication & Stakeholder Management: Excellent interpersonal skills, engaging both technical and non-technical stakeholders.
- ✓Tools: Proficiency in Jira, Confluence, and SharePoint.
- ✓Languages: Fluent in German and English.
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