Senior Client Services Project Manager (AI) at Nice

Nice

India - Pune·1w ago

SeniorFull-timeAgileGitAI

Salary Range

$13,260 - $17,940 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Client Services Project Manager to join NiCE, a global company known for its AI, cloud, and digital solutions. This role involves overseeing multiple projects and initiatives that support the organization's strategic goals.

Key Responsibilities

→Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
→Build and maintain project plans, schedules, and required documentation.
→Facilitate clear, consistent communication with all stakeholders, including leadership.
→Track action items and drive accountability across teams.
→Identify and mitigate risks and manage escalations professionally.
→Guide teams through launch readiness, deployment, and project closeout.
→Support continuous improvement by identifying process gaps and opportunities.
→Adapt to shifting priorities in a fast-moving environment.

Requirements

✓IT experience: 5 to 7 years
✓4 years of project management experience leading multiple concurrent projects in customer-facing environments.
✓Proven ability to manage end-to-end delivery using Agile, Waterfall, and hybrid/iterative approaches.
✓Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non-technical stakeholders.
✓Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
✓Strong communication, stakeholder management, and client-facing leadership skills.
✓Highly organized, detail-oriented, and adaptable under tight deadlines.
✓Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
✓Solution-oriented mindset with a collaborative, team-first approach.