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Senior Software Engineer (Chatbot) at Nice - Remote Engin... | Freelanly

Senior Software Engineer (Chatbot) at Nice

India - Pune·1w ago

SeniorFull-timeJavaScriptJavaGitGoAIAPI

Salary Range

$26,520 - $35,880 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Key Responsibilities

→Work with customers to understand business requirements and document them
→Educate customers with relevant technical information
→Configure our product and assist with go-live steps
→Ensure configuration timelines adhere to implementation schedules
→Track and record hours accurately on customer master accounts
→Complete deployments timely and according to customer contracts
→Maintain customer satisfaction to ensure loyalty and potential business growth
→Follow Company’s Adjustment Policy for all customer account adjustments

Requirements

✓5-8 years of experience in Bot Development or similar integration roles
✓Proven experience with chatbot integration platforms like Google Dialogflow or IBM Watson
✓Knowledge of Prompt Engineering
✓Understanding of modern authentication standards (oAuth2, OIDC, SAML)
✓Understanding of browser security (CORS, X-frame-options)
✓Proficiency in HTML, CSS, JavaScript, and jQuery
✓Ability to read API documentation and implement proof of concepts
✓Strong understanding of user experience and conversational interfaces
✓Excellent verbal communication skills for customer and peer interactions
✓Strong troubleshooting and debugging skills for SaaS applications
✓Experience creating Design docs, Functional Requirements docs, Test use cases, and deployment guides
✓Product knowledge and ability to adapt previous integrations to meet customer requests
✓Flexibility to extend work hours to coordinate with US teams
✓Bachelor’s degree or equivalent experience

Benefits

★Work in a fast-paced, collaborative, and creative environment
★Opportunity to learn and grow in a market-leading company
★Endless internal career opportunities across multiple roles, disciplines, domains, and locations
★NiCE-FLEX hybrid model with 2 days in office and 3 days remote work
★Focus on face-to-face meetings for teamwork and innovation

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About Nice

Nice is a global technology company specializing in the design and delivery of customer experience (CX) and employee experience (EX) solutions. Headquartered in the United States, the company has established itself as a leader in the customer engagement and workforce analytics industry since its inception. Leveraging advanced analytics, AI, and cloud-based platforms, Nice empowers organizations to optimize interactions, drive operational efficiency, and enhance satisfaction across both customer and employee touchpoints. The company’s innovative approach has made it a trusted partner for businesses seeking data-driven insights to transform their operations and experiences. Nice offers a comprehensive suite of products and services, including customer engagement platforms, workforce optimization tools, and analytics solutions tailored for industries such as retail, financial services, telecommunications, and healthcare. Key features of their offerings include real-time analytics, speech-to-text transcription, sentiment analysis, and omnichannel engagement capabilities. These solutions are designed to help organizations improve decision-making, personalize customer interactions, and streamline workforce management. Nice primarily targets large enterprises and mid-sized companies that prioritize data-driven strategies to enhance both customer loyalty and employee productivity. Over the years, Nice has achieved significant milestones, including a strong market presence with a global customer base and strategic acquisitions that have expanded its technological capabilities. The company’s unique value proposition lies in its ability to integrate cutting-edge AI and analytics into practical, scalable solutions that deliver measurable business outcomes. By focusing on actionable insights and seamless integration, Nice has positioned itself as a pioneer in the CX and EX space, helping organizations navigate the complexities of modern customer and workforce management.

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