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Junior Client Operations Analyst with French at NielsenIQ
NielsenIQWarsaw, Masovian Voivodeship, pl·2d ago
Entry LevelFull-time
Salary Range
$8,925 - $12,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Operations Analyst to serve as a key point of contact for clients, providing tailored solutions that address client-specific needs. This role focuses on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions.
Key Responsibilities
- →Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- →Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- →Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- →Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- →Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
- →Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ.
- →Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
- →Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.
Requirements
- ✓2+ years of experience working with corporate clients
- ✓Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
- ✓Excellent communication skills, both written and verbal, with a client-centric mindset
- ✓Ability to work collaboratively across different teams and manage multiple projects effectively
- ✓Proactive attitude with a focus on continuous improvement and client satisfaction
- ✓Fluency in English & French
