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ManagerFull-timeRustAPI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a strategic and customer-focused Technical Account Manager (TAM) to serve as a trusted advisor to our customers throughout their lifecycle. This role partners closely with Customer Success to deeply understand customer business objectives, provide technical expertise, and drive long-term value realization and expansion opportunities.
Key Responsibilities
- →Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.
- →Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.
- →Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.
- →Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.
- →Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.
- →Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.
- →Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.
Requirements
- ✓3+ years of experience working with enterprise customers, driving strategic adoption and value realization
- ✓Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments
- ✓Proven ability to influence stakeholders and drive customer outcomes.
- ✓Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders
- ✓Functional understanding of API integrations, database concepts, and software configurations
- ✓Strong technical aptitude with the ability to translate business requirements into scalable solutions.
- ✓Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
- ✓Self-motivated learner with the ability to quickly absorb and apply new concepts independently
- ✓Ability to travel occasionally for on-site customer engagements.
- ✓Proficiency in Salesforce, PowerPoint, Asana, Google Suite
Benefits
- ★Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- ★Market-competitive salary + equity
- ★A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
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