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ManagerFull-timeRustScrumAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Expert Services Program Manager will lead and oversee the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals.
Key Responsibilities
- →Develop and manage routine operational plans to achieve incremental objectives set by higher-level management
- →Oversee the execution of the expert services program, ensuring customer deliverables are completed on time, within scope, and aligned with functional goals
- →Ensure that all deliverables meet high-quality standards and client expectations
- →Provide direction and support to professional individual contributors and partner resources
- →Lead efforts to improve team strategies and operational processes
- →Engage with functional peers, cross functional teams, and other stakeholders to influence team strategies
- →Conduct presentations and communicate technical information to key stakeholders and customers
- →Collaborate across departments to ensure alignment and effective resource allocation
- →Monitor progress against monthly targets, making adjustments as needed
- →Proactively identify risks and implement mitigation strategies
- →Support continuous improvement initiatives to enhance team productivity
Requirements
- ✓5+ years of experience in program or project management within a SaaS or professional services environment
- ✓Proven ability to manage moderate-sized projects with multiple priorities and complexities
- ✓Experience in running managed services portfolios for professional services teams
- ✓Strong analytical skills with the ability to interpret data and make sound judgments
- ✓Excellent interpersonal and communication skills
- ✓Demonstrated ability to mentor and develop team members
- ✓Preferred
- ✓Bachelor’s degree in Business, Management, Computer Science, or related field
- ✓Experience working in a professional services or consulting role within a SaaS organization
- ✓PMP, Scrum Master, Prince2, CAPM, or similar certification
- ✓Familiarity with Salesforce, JIRA, and PSA platforms
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