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Mid LevelFull-timeRust
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join Orca Security, a global cloud security innovation leader. This role focuses on managing customer accounts, ensuring contract renewals, and driving customer success.
Key Responsibilities
- →Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships
- →Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process
- →Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support
- →Collaborate with the sales team to identify upsell opportunities and drive incremental revenue
- →Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform
- →Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction
- →Gather and analyze customer feedback, sharing insights with internal teams to improve products and services
- →Develop and deliver customer success plans and periodic health check-ins
- →Advocate for customers internally, coordinating with support, product, and engineering teams
Requirements
- ✓2-3 years of experience in customer success, account management, or a related role
- ✓Excellent verbal and written communication skills
- ✓Customer-centric mindset with a passion for delivering exceptional experiences
- ✓Strong analytical skills to analyze data and customer needs
- ✓Proactive self-starter who can anticipate customer needs
- ✓Strong team player who can work cross-functionally
- ✓Technical aptitude to discuss technical concepts and understand customer needs
- ✓Excellent time management and organizational abilities
