Team Lead, Success Advisory / Technical Account Manager's at pigment

pigment

Toronto or New York City·1w ago

LeadFull-timeRustAWSAIAPI

Salary Range

$108,375 - $146,625 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Team Lead, Success Advisory - AMER to join Pigment, an AI-powered business planning and performance management platform. This role will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.

Key Responsibilities

→Drive the strategic expansion of Pigment’s Success Advisory team in AMER
→Lead a team of experts delivering high-impact technical and change management guidance
→Define and execute the AMER strategy for Success Advisory
→Scale and enhance the Success Advisory function in AMER
→Build and lead a high-performing team specializing in Pigment Success Plans
→Oversee the design and delivery of Pigment Success Plans in AMER
→Establish operational frameworks for efficient Pigment Success Plans delivery
→Partner with Product, R&D, Professional Services and Customer Success teams
→Recruit, mentor, and develop a diverse team of experts

Requirements

✓8+ years in customer-facing roles, with experience in Enterprise SaaS products
✓2+ years experience building and leading a team
✓Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
✓Strong operational and technical skills (EPM, Solution Architecture, SQL, API)
✓Exceptional communication skills and the ability to collaborate cross-functionally
✓Data-driven approach to strategy and optimization