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LeadFull-timeAI
Salary Range
$150,000 - $230,000 /year
About the Role
We are looking for a founding Product Operations Lead to define and own the operational backbone of the Product organization at Plaid. This role will work closely with Product, Engineering, Design, and Product Marketing to build systems that help teams execute consistently and at high quality.
Key Responsibilities
- →Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking
- →Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
- →Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
- →Define and own the PM tool stack, evolving the tools and workflows that PMs use every day
- →Identify where automation, AI/agents, and other new workflows can change how product work gets done
- →Partner with Product leadership to reinforce a high-performing product culture
- →Build systems that capture and share high-quality product work and decisions across teams
- →Own Product Manager onboarding and ongoing enablement
Requirements
- ✓8+ years of experience in Product Operations, Program Management, or a similar role
- ✓Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process
- ✓Strong systems thinker who can design operating models that scale without adding bureaucracy
- ✓Proven scrappy executor who takes ownership and gets things done
- ✓Comfort operating in ambiguity and building from a blank page
- ✓Clear, concise communicator with strong written and verbal skills
- ✓Strong product instincts and empathy for Product Managers and cross-functional partners
- ✓Prior technical experience and/or the curiosity to build a deep understanding of Plaid’s products
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