Technical Account Manager at Ppro

Ppro

London·7h ago

ManagerFull-timeRustGo

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager to join PPRO, a company that simplifies access to local payment methods and enables global commerce. This role involves building and maintaining relationships with key customers and bridging technical and commercial teams to ensure successful product integration.

Key Responsibilities

→Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
→Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
→Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
→Support and grow client accounts, identifying opportunities and providing technical consultancy.
→Monitor post-go-live performance and drive continuous improvement through client feedback.
→Represent client needs internally, collaborating with support, engineering, and product teams.
→Build strong client relationships, transforming customers into partners and managing their growth initiatives.
→Translate business needs into technical solutions and vice versa.
→Facilitate communication between technical and business teams.
→Lead issue resolution and ensure smooth operations.

Requirements

✓Minimum of 5 years of experience in a similar role.
✓Experience in Payments in a technical/product role supporting external clients.
✓Good understanding of how APIs operate and are documented.
✓Experience with at least one of the following: Tableau, BigQuery, Looker Studio, DataDog.
✓Aptitude for comprehending enterprise-level troubleshooting, expectation management, and relationship building.
✓Strong customer acumen.
✓Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies.
✓Can speak and engage with technical teams.
✓Confirms and clarifies information gained from listening to customers before transmitting/sharing.
✓Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship.
✓Knowledge of the software development process.