Account Manager at Protolabs

Be yourself at Protolabs  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.    Why Protolabs?  We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.  Join our team as an Account Manager! This is a fixed hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday. As an Account Manager at Protolabs, you’ll be the strategic partner and primary point of contact for a portfolio of 25–100 key customers who rely on our industry‑leading digital manufacturing solutions. Your mission is to strengthen relationships, uncover opportunities, and deliver exceptional customer experiences that drive retention, satisfaction, and long‑term business growth. In this role, you’ll dive deep into your customers’ business goals, challenges, and product roadmaps—then collaborate with them to co‑create solutions using Protolabs’ full suite of services. By building strong coaches and champions within each organization, you’ll play a critical role in expanding wallet share, increasing operational efficiency, and delivering value that benefits both the customer and Protolabs. You’ll leverage customer‑centric tools, ongoing training, and our cross‑functional ecosystem to guide complex accounts from concept through production. If you love solving problems, building meaningful partnerships, and helping innovative companies bring their ideas to life, this role offers the impact and growth you’re looking for. You will: • Align with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines. • Understands customer's business and uses that knowledge to provide solutions to penetrate the account. • Sell across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage. • Fluent in key value propositions and customer bottleneck/objections and can map a product life cycle supply chain from source to end customer. • Leverage account team members(s) and other internal resources toward achieving customer expectations and growing account value. • Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations. • Perform other related duties as assigned What it takes: • Bachelor’s degree in business or related field OR equivalent education and/or experience • 2+ years of experience with Business to Business (B2B) Sales. • Consistent high performer with proven record of growing sustainable customer business partnerships. • Good grasp of how to develop and drive customer growth through projects, programs, and agreements. • Ability to build and sustain internal relationships across Protolabs' ecosystems. • Ability to build and maintain relationships with customer coaches and champions to provide creative solutions and resolve customer conflicts. • Experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders. • Familiar with all of Protolabs’ service lines, understand the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering.  • Ability to proactively source leads and identify new business opportunities by maintaining a robust pipeline. • Proficient presentation and communication skills, both verbal and written inside and outside the organization. • Possesses an understanding for engaging in high-level conversations related to manufacturing and engineering.  • Self-motivated and results-driven, with a dedicated focus on achieving/exceeding sales goals.  • Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations. What's in it for you: • We offer a competitive total compensation package • In addition, we offer competitive benefits including but not limited to: • Health Insurance: Traditional OR High Deductible plan • Flexible Spending Accounts • Health Savings Account (including employer contributions) • Dental and Vision • Basic and Supplemental Life Insurance • Short-Term and Long-Term Disability • Paid caregiver leave • You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours • 401k with company match and immediate vest • Employee Stock Purchase Program at a 15% discount • And More! Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.   Proto Labs, Inc. is an Equal Opportunity Employer   Physical Demands: While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds. Work Environment: Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.