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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Scaled CSM to join our team at Pylon, the all-in-one B2B post-sales platform. This role focuses on managing a high-volume portfolio while ensuring every customer receives a high-quality and responsive experience.
Key Responsibilities
- →Join our scaled CS team to manage a high-volume portfolio
- →Manage the customer lifecycle from post-onboarding stabilization through renewal
- →Execute and refine the playbook based on real customer interactions
- →Monitor product usage and customer signals to identify churn risks and expansion opportunities
- →Collaborate with Customer Success, Product, and Engineering teams
- →Use Pylon daily to influence feature prioritization and shape the future of post-sales software
Requirements
- ✓Based in San Francisco or willing to relocate, with enthusiasm for working in person
- ✓Comfortable interacting with customers daily over chat and video
- ✓Able to deeply understand customer use cases and recommend strategic solutions
- ✓Highly organized, process-oriented, and capable of managing a high-volume workload
- ✓Interested in exploring product nuances and designing more efficient workflows
- ✓Bonus: Experience building or analyzing dashboards in modern analytics tools
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