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SeniorFull-timeRustGit
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You will be the expert on Quadient Accounts Payable by Beanworks solutions, driving customer value through successful adoption.
Key Responsibilities
- →Lead renewal discussions to secure long-term customer commitments
- →Build and maintain value-rich relationships with customers
- →Ensure fast time-to-value for new customers and drive product adoption
- →Work cross-functionally with support and engineers to resolve customer issues
- →Manage expansion of products/services in customer base
- →Drive internal continuous improvement projects
- →Identify upsell and expansion opportunities to drive account growth
- →Monitor customer health and usage metrics to identify risks and opportunities
- →Serve as a trusted advisor, providing strategic guidance to help customers achieve their goals
Requirements
- ✓Expertise in the solutions Quadient Accounts Payable by Beanworks offers
- ✓Strong ability to build and maintain customer relationships
- ✓Experience in driving product adoption and customer success
- ✓Ability to work cross-functionally with support and engineering teams
- ✓Skills in identifying upsell and expansion opportunities
- ✓Experience in monitoring customer health and usage metrics
- ✓Ability to provide strategic guidance to customers
