Customer Success Manager, MM/ENT - EMEA at Remotereferralboardinternaluseonly

Remotereferralboardinternaluseonly

Remote-EMEA·1w ago

ManagerFull-timeRustGoAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Remote. This role involves acting as a trusted advisor and advocate for our customers, building strong relationships, and ensuring customer retention throughout the entire customer lifecycle.

Key Responsibilities

→Manage the entire customer journey, fostering long-term partnerships
→Set and achieve Success Plans with customers on a regular basis
→Deliver business reviews in partnership with our sales team
→Collaborate with Sales on customer expectations
→Identify and leverage upselling and cross-selling opportunities
→Share customer feedback to improve team processes
→Act as a trusted advisor on product functionality
→Ensure high-quality service delivery
→Educate and train customers on product use
→Monitor customer health to prevent churn and manage escalations

Requirements

✓Strong expertise in the customer lifecycle, with particular emphasis on customer retention, churn mitigation, and business reviews
✓Successful implementation of Customer Success Plans and goal-setting strategies
✓Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
✓Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients
✓Excellent attention to detail
✓A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
✓Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
✓Fluent written and spoken English, with well-structured communication skills
✓Summary Bullets
✓Manage the entire customer journey and foster long-term partnerships
✓Set and achieve Success Plans with customers regularly
✓Deliver business reviews with the sales team
✓Collaborate with Sales on customer expectations
✓Identify and leverage upselling and cross-selling opportunities
✓Share customer feedback to improve team processes
✓Act as a trusted advisor on product functionality
✓Requirement Bullets
✓Strong expertise in customer lifecycle management
✓Successful implementation of Customer Success Plans
✓Proven track record of growing and developing customers
✓Extensive knowledge of managing complex implementation projects
✓Excellent attention to detail
✓Strong passion for problem-solving
✓Deep understanding of stakeholders in your book of business
✓Fluent written and spoken English
✓Benefit Bullets
✓Flexible paid time off
✓Flexible working hours
✓16 weeks paid parental leave
✓Mental health support services
✓Stock options
✓Learning budget
✓Home office budget & IT equipment
✓Budget for local in-person social events or co-working spaces