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LeadFull-timeRustAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Forward Deployed Partner Lead to build, own, and scale our partner implementation enablement motion. This role sits within Partnerships and exists to ensure our partners can successfully implement Rillet, troubleshoot issues independently, and become deeply fluent in the product.
Key Responsibilities
- →Embed with partners during early customer implementations
- →Guide partners through real configurations, workflows, and setups inside Rillet
- →Support partners in diagnosing and resolving implementation and product issues
- →Accelerate partners to independent implementation capability within 30–90 days
- →Develop deep, encyclopedic knowledge of Rillet’s product, workflows, and edge cases
- →Serve as a trusted product and troubleshooting resource for partner teams
- →Create and maintain partner-facing implementation guides, checklists, and playbooks
- →Document common failure modes and turn them into scalable enablement assets
- →Assess partner readiness to run implementations independently
- →Provide structured feedback to Product and Engineering on gaps and recurring issues
- →Help refine the forward deployment model as partner volume and complexity grow
Requirements
- ✓3+ years of experience in implementation, solutions engineering, technical enablement, systems consulting, or similar hands-on delivery roles
- ✓Experience supporting SaaS implementations or technical workflows
- ✓Strong systems thinker who enjoys debugging and root-cause analysis
- ✓High product curiosity and ability to learn complex products quickly
- ✓Comfortable working inside data, configurations, and integrations
- ✓Clear, concise communicator who can explain complex behavior simply
- ✓Highly organized with strong ownership mentality
- ✓Self-starter who thrives in fast-paced, ambiguous environments
- ✓Strong judgment and structured problem-solving approach
- ✓Motivated to become a deep product expert
- ✓Startup or high-growth technology environment exposure and Big 4 experience is ideal
- ✓Accounting experience is not required
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