Customer Support Specialist, SafetyDocs at safetyculture-2

Why join us? We’re a global tech company,  just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.  This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in. About SafetyCulture Marketplace   SafetyCulture Marketplace connects businesses with high-quality operational supplies—from PPE and uniforms to tools, hygiene, and safety equipment—seamlessly integrated with the SafetyCulture platform. We're on a mission to make it easier for teams to get the right products, at the right time, to get the job done.   The Opportunity   As we scale rapidly, we’re looking for a process-driven, detail-oriented Marketplace Business Support Coordinator to join our growing support team in Manila. This role will work closely with our Customer Success Manager based in Australia to support both new customer onboarding and ongoing account operations.   The role will focus on repeatable, scalable tasks—freeing up the CSM to deepen strategic relationships—while ensuring our customers have a smooth, supported experience across all touchpoints. What You’ll Do • Key Responsibilities • Provide timely and professional phone and email support to customers. • Manage inbound sales enquiries and guide customers to suitable SafetyDocs solutions. • Prepare, issue, and follow up on customer quotes. • Respond to product enquiries with accurate and helpful information. • Deliver after-sales support, including order assistance and issue resolution. • Build strong customer relationships through clear communication and proactive follow-up. • Ensure a positive, seamless customer experience across the full customer journey. • Support revenue growth by identifying customer needs and opportunities. What We're Looking For • 1–3 years’ experience in customer support, operations, or a coordinator role (ideally in B2B, eCommerce, or SaaS environment) • Strong English communication skills (written and verbal) • Comfortable using Excel/Google Sheets for data manipulation and reporting • Experience with customer support tools, ticketing systems, and/or eCommerce platforms a plus • A knack for process, detail, and follow-through • Ability to manage multiple priorities and meet deadlines in a fast-moving environment • Self-starter with a team-first mindset Why Join Us? • Be part of a fast-growing, innovative business unit within SafetyCulture • Work in a supportive, team-led environment with strong leadership in Australia • Learn how Marketplace enables operational excellence for some of the region’s biggest brands • Help build scalable systems that will support thousands of businesses globally We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.