Select Implementation Consultant at Samsara

Samsara

Remote - US·1w ago

Mid LevelFull-timeRustGit

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Samsara is seeking a Customer Success Manager to join our Select Customer Success team, advising and guiding our largest customers to ensure they adopt Samsara and continuously gain business value from our products.

Key Responsibilities

→Manage the deployment of Samsara technology to large-scale customers, enabling them to achieve quick time to value in their investment
→Create launch plans and a roadmap to increase product usage
→Track implementation progress, participation, product adoption, and account health
→Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users
→Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience
→Serve as a mentor to the wider Customer Success and Support teams
→Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
→Champion Samsara’s cultural principles as we scale globally

Requirements

✓6+ years of experience in a senior Customer Success, account management, or strategic consulting role
✓Enterprise SaaS experience preferred
✓Experience supporting or working with technical products
✓Solutions-oriented with strong problem-solving skills
✓Excellent consultative skills with experience in end-to-end system implementations
✓Proven track record of building trust and communicating effectively with a wide variety of stakeholders
✓Passion for going above and beyond in a fast-paced environment
✓Bachelor’s degree from a 4-year institution