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ManagerFull-timeRustGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Customer Success Manager to join our team at Samsara. This role involves working closely with our largest Public Sector customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Key Responsibilities
- →Lead internal Samsara coordination with cross-functional leaders to develop solutions for complex Public Sector challenges
- →Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
- →Orchestrate executive business reviews with our customers’ decision makers and Samsara’s executive leadership
- →Conduct workshops with customers to understand their current operations and recommend workflow changes
- →Deeply understand Samsara’s capabilities and explain them to businesses of all types
- →Serve as a mentor to the wider Customer Success and Support teams
- →Champion Samsara’s cultural principles as we scale globally
Requirements
- ✓5+ years of experience in a senior Customer Success, account management, or strategic consulting role
- ✓Enterprise SaaS experience and Government executive engagement preferred
- ✓Strong priority management and high emotional intelligence
- ✓Experience supporting or working with technical products
- ✓Solutions-oriented with strong problem-solving skills
- ✓Proven track record of building trust and communicating effectively with stakeholders
- ✓Bachelor’s degree from a 4-year institution
Benefits
- ★Competitive total compensation package
- ★Employee-led remote and flexible working
- ★Health benefits
