Loading...
Business Operations Manager - Customer Excellence Group (CEG) - German Speaker at ServiceNow
ServiceNowMunich, de·9h ago
Mid LevelFull-timeRustGit
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Business Operations Leader to join ServiceNow. This role will partner with VP and AVP-level stakeholders to accelerate business outcomes and shape strategy.
Key Responsibilities
- →Act as a trusted advisor to Major Area VPs and AVPs, delivering data-driven insights and operational guidance
- →Lead business performance reviews, translating data into actionable recommendations to drive GRR, NRR, and product adoption improvements
- →Design and manage scorecards and KPIs across all levels in the Major Area
- →Monitor and analyze GRR, NRR, and adoption trends to identify opportunities and risks
- →Develop and lead execution of "get-well" plans for underperforming or at-risk customers
- →Drive headcount and budget planning in partnership with Finance
- →Prepare forward-looking business insights, materials, and recommendations
- →Manage the cadence and consistency of Priority QBR deliverables and reporting
- →Organize and facilitate strategic planning sessions and operational reviews
- →Lead internal communications for the Major Area, reinforcing strategic priorities
- →Deliver compelling All Hands materials, newsletters, and internal posts
- →Curate and amplify authentic social/digital content to strengthen culture
- →Scope and support VP-level participation in internal events
Requirements
- ✓Experience partnering with executive leadership
- ✓Strong analytical and data-driven decision making skills
- ✓Excellent communication and presentation abilities
- ✓Experience with performance management and KPI development
- ✓Strategic thinking and planning capabilities
- ✓Cross-functional collaboration experience
- ✓Experience with business performance reviews and reporting
- ✓Knowledge of financial planning and analysis
- ✓Experience with internal communications and culture building
Free to sign up. Takes 30 seconds.
