Associate Solutions Architect at Servicerocket

Servicerocket

Sydney, Australia·12h ago

Mid LevelFull-timeRustCI/CD

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Associate Solution Architect to join ServiceRocket, a global tech-enabled services company. This early-career role is designed to develop you into a strategic, trusted advisor who translates complex customer challenges into structured solutions that drive real business outcomes.

Key Responsibilities

→Support discovery conversations and technical qualification of new opportunities
→Assist in technical workshops, evaluations, and Proof of Concepts (POCs)
→Help craft proposals, effort estimates, and Statements of Work (SOW)
→Ensure the solution delivered matches the vision promised during the sale
→Build trusted relationships with customer stakeholders
→Identify signals of adoption friction or expansion opportunity
→Contribute to long-term customer success through technical insight and responsiveness

Requirements

✓Bachelor’s degree in Computer Science, IT, Math, or related technical field (or 1-2 years of relevant experience)
✓Proficiency in SQL, script development, and software configuration
✓Familiarity with software development lifecycles, CI/CD, and the ability to handle small integration projects
✓Understanding of Operating Systems (CLI), Active Directory/IDP (Okta, etc.), and SSO/SAML
✓Strong communication skills and the ability to visualize complex ideas for any audience
✓Ability to act with urgency, thrive on deadlines, and improvise when things get tricky
✓Relationship building skills to build rapport and solve problems

Benefits

★Share the fruit program: profit sharing when the company grows
★Stock options to participate in company ownership
★Health insurance for you and your family
★Retirement plan with diverse options depending on location
★Career pathways program for growth
★Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
★Generous PTO plus one cultural heritage and community day
★This is a hybrid role with a strong emphasis on in-office collaboration, ideally 4 to 5 days per week. The position is not eligible for visa assistance/sponsorship or relocation assistance.