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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a talented and motivated Chargeback Operations Analyst to join our rapidly growing team at Sezzle. This role involves analyzing and responding to card and ACH disputes, working closely with fraud/risk and customer disputes teams to determine the best course of action for customers.
Key Responsibilities
- →Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
- →Work cross-functionally with relevant departments (fraud, disputes) to determine next steps on a case-by-case basis.
- →Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
- →Understand our systems and tools; investigate account patterns through data analysis.
- →Collaborate with analysts, operations specialists, data scientists, and engineering to improve our loss prevention mechanisms, processes, and tools.
- →Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- →Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- →Handle escalations from internal and external stakeholders in a professional and efficient manner.
Requirements
- ✓Bachelor's degree from an accredited institution
- ✓Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents
- ✓Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- ✓Attention to detail and ability to multitask
- ✓Excellent problem-solving and analytical skills
- ✓Strong business judgment and communication skills
- ✓Ability to self-start and work with minimal supervision after training
- ✓Able to work through holidays
Preferred Qualifications
- ✓2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech, or financial institutions
- ✓Ideal candidate will be available to start within two weeks following an offer
