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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Implementation Specialist to join our team at Shopmonkey, revolutionizing the automotive industry with exceptional customer service. This role involves working with customers during their implementation process, delivering top-tier support, and training customers to ensure a successful start.
Key Responsibilities
- →Serve as the main point of contact during a customer’s implementation process
- →Deliver top tier customer service and support across all product areas
- →Assist in training customers to ensure the successful beginning of a new customer journey
- →Coordinate deliverables with various internal departments
- →Communicate thoughtful, customized solutions that help customers move forward and grow their business
- →Learn all about the Shopmonkey product suite and automotive industry
Requirements
- ✓Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- ✓Have a clear, professional, friendly and informative communication style
- ✓Enjoy creative problem solving and taking on new challenges
- ✓Have exceptional project management skills with a proven ability to multi-task
- ✓Are self-directed learners and highly motivated to succeed
- ✓Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
- ✓Adapt quickly to changing priorities and evolving customer needs
- ✓Are familiar with a SaaS business models and tools
- ✓Have a true appreciation for cars and/or are familiar with the automotive industry!
- ✓Have fluency in both English & Spanish
