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SeniorFull-time
Salary Range
$29,006 - $39,244 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Tier 2 Technical Support professional to provide real-time assistance to customers, analyze data, and manage support cases.
Key Responsibilities
- βProvide Tier 2 technical support to customers in real time
- βAnalyze logs, graphs, and dashboards using tools like Kibana
- βManage and organize cases, tickets, and requests in Salesforce
- βPerform back-office tasks, including writing and maintaining suspicious field expressions
- βWrite and optimize SQL queries for data retrieval and analysis in BigQuery
- βCommunicate with global customers, ensuring timely responses
- βWork in a shift-based schedule, including weekend shifts
Requirements
- βExperience with Kibana, Salesforce, and SQL
- βKnowledge of BigQuery and data analysis
- βStrong communication skills
- βAbility to work in a shift-based schedule
Free to sign up. Takes 30 seconds.
About Sigmasoftware2
Sigmasoftware2 is a technology company specializing in software development and IT solutions, operating within the digital services industry. The name suggests a focus on advanced or specialized software applications, potentially indicating a second iteration or evolution of a core brand. While the exact founding date and location are not explicitly stated, the company likely emerged in a tech-savvy region, aiming to provide innovative digital tools to businesses and organizations. Sigmasoftware2 positions itself as a provider of reliable and cutting-edge software solutions tailored to meet the evolving needs of modern enterprises. The company offers a range of products and services, including custom software development, application integration, and IT consulting. Key features of their offerings may include scalable architecture, user-centric design, and robust security measures to ensure data integrity. Sigmasoftware2 targets businesses across various sectors, such as finance, healthcare, and e-commerce, which require tailored software solutions to streamline operations and enhance productivity. Their services are designed to address specific industry challenges, leveraging technology to deliver measurable results. Notable achievements for Sigmasoftware2 may include successful project implementations for high-profile clients or the development of proprietary software tools that set them apart from competitors. The companyβs unique value proposition lies in its ability to combine technical expertise with a deep understanding of client needs, ensuring that solutions are both innovative and practical. By maintaining a strong focus on quality and customer satisfaction, Sigmasoftware2 has established itself as a trusted partner in the software development landscape.
