Customer tech support (Spanish) at Siteminder

Siteminder

Barcelona·2h ago

Mid LevelFull-time

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Support Specialist to join SiteMinder, the world's leading open hotel commerce platform. This role will provide technical assistance and advice to customers and partners across the region.

Key Responsibilities

→Provide technical support for all SiteMinder-labelled products and services to internal and external customers
→Develop strong customer relationships by providing exceptional technical support and consultation
→Identify customer support needs and configuration requirements, set customer expectations and resolve their issues
→Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs
→Act as a technical expert, identifying issues and communicating requirements internally

Requirements

✓High level of customer service and IT technical skills
✓Fluent Spanish and English communication skills, both written and verbal
✓Strong analytical skills to quickly analyse problems and determine root causes
✓Curiosity to understand products and ask questions to identify customer issues
✓Tech-savviness to operate across multiple technical platforms in a fast-paced environment
✓Stakeholder management and conflict resolution skills
✓Openness to learning and feedback