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Mid LevelFull-timeGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate to join our team at Sleeper, a sports-focused games platform. This role is the heartbeat of the company, playing a key role in supporting and nurturing user relationships.
Key Responsibilities
- →Provide exceptional customer service across email, chat, and social media
- →Respond to user complaints, requests, and inquiries in a professional and timely manner
- →Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests
- →Support interdepartmental needs related to user interactions and our DFS product
- →Review player deposit and withdrawal transactions for potential fraud
Requirements
- ✓1+ years of prior experience in a direct Customer Support/Success role
- ✓Excellent verbal and written communication skills
- ✓Ability to work weeknights and weekends due to varying shifts
- ✓Holiday and big game day availabilities across sports
Benefits
- ★Competitive salary
- ★Comprehensive health, dental, and vision insurance
- ★401(k)
- ★Flexible working hours and remote work options
- ★Opportunities for career advancement
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