Loading...
ManagerFull-timeRustAWS
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realize maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long-term satisfaction and platform engagement.
Key Responsibilities
- →Act as the primary point of contact for a portfolio of enterprise and strategic accounts
- →Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities
- →Lead strategic conversations focused on best practices, optimization opportunities, and program expansion
- →Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing
- →Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes
- →Take end-to-end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams
- →Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities
- →Mentor analyst and senior-level team members and support onboarding of new colleagues
- →Contribute to internal playbooks, documentation, and operational standards
Requirements
- ✓5 years in Client Success, Account Management, Compliance Technology, or related roles
- ✓Experience supporting enterprise clients within SaaS, financial services, or regulatory technology
- ✓Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls
- ✓Excellent stakeholder management skills with the professionalism to represent StarCompliance in high-pressure, client-facing scenarios
- ✓The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills
- ✓A commitment to learning new products, tools, technologies, and practices
Free to sign up. Takes 30 seconds.
