Program Manager, Risk Ops Enablement at Stripe

Stripe

US-Remote·8h ago

ManagerFull-timeData ScienceGit

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Risk Operations Quality Program Manager to join Stripe's Risk Operations team. This role involves building and operating core business and strategic programs critical to Risk Operations, focusing on operational excellence and user experience.

Key Responsibilities

→Lead complex global programs from initial scoping to design and execution
→Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Engineering, and other teams
→Design and launch programs that lead to step-change improvements in operational processes
→Build the Risk Operations Quality program, defining frameworks and processes to measure and improve operational quality
→Stand up agent performance monitoring and calibration processes
→Define and track quality metrics and reporting
→Scale the Quality program across the Risk Operations organization

Requirements

✓5+ years of experience in risk program management, strategy, management consulting, business operations, or operations program management
✓Ability to dig deep into data and think from first principles
✓Experience managing multiple stakeholders with varying priorities
✓Strong program management skills with experience transforming company operations
✓Ability to solve complex problems and deliver quantifiable business impact
✓Ability to identify user and specialist-facing issues and build scalable solutions